Accessible administration – fundamental aspects and action

According to the UN-Convention on the Rights of Persons with Disabilities (UNCRPD) and legal guidelines at the federal and state levels, national and other public administrations must recognise their responsibility to provide accessible content and ensure the equal use of their services for people with disabilities (see Lang in this volume). Accessibility is a relatively new and conceptually still somewhat unwieldy requirement in an area of society that is characterised by ongoing and intensive modernisation debates (cf. Jann/ Wegrich 2010).