Conversational and Helpdesk Bots

A useful helpdesk bot is a conversation system, not a single-shot prompt. It remembers what the user told it five minutes ago, routes tasks to tools when it can, knows when to escalate to a human, and keeps responses inside policy. The skeleton below uses FastAPI for the service edge and a light vector store for long-term memory and retrieval. You can drop in your own LLM, add more tools, and wire real ticketing later; the patterns stay the same.