Business Process Efficiency

In the late 1990s, business process efficiency was not an abstract goal. It was the difference between a system that could keep pace with regulatory change and one that could not. Compliance officers at Wolters Kluwer—the domain experts who owned the filing rules—faced thousands of filings across dozens of jurisdictions, each with different requirements and deadlines. Manual processes resulted in errors, delays, and customer frustration. The challenge was not just technical; it was operational.