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Real progress focuses on value rather than velocity. Users define that value through their experiences with what we create. However, in many projects, customer feedback can slip into the background. It comes late, or too many layers filter it. Teams may deliver software that meets documented requirements but doesn’t fully align with user needs.

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Confession #9: Customer Feedback in IT—The Forgotten Metric

  • 章节

  • 发表日期：

    2025年

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  • Prabhakaran Anbazhagan

摘要

Real progress focuses on value rather than velocity. Users define that value through their experiences with what we create. However, in many projects, customer feedback can slip into the background. It comes late, or too many layers filter it. Teams may deliver software that meets documented requirements but doesn’t fully align with user needs.