Rule #2 Measure What Matters
摘要
Predictability is only reachable when you measure it. The performance data you collect not only shows if you are meeting your goals, it provides information for critical decisions. It is therefore critical to track Key Performance Indicators (KPIs) and performance metrics that give you the information you need to track your journey to Predictability, to highlight what is working, and to expose what is standing in your way.