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This chapter explains IA's crucial role in redefining customer service and transactional efficiency, setting a foundation for strategic Digital Transformation. It showcases how governance, foresight, and a unified strategy are essential to success.

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Transforming the Customer Experience with IA

  • 章节

  • 发表日期：

    2025年

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  • Jonathan Hardy

摘要

This chapter explains IA's crucial role in redefining customer service and transactional efficiency, setting a foundation for strategic Digital Transformation. It showcases how governance, foresight, and a unified strategy are essential to success.