Call Queues, Auto Attendants, and Users

In this chapter, we will talk about features that are essential for completing the services offered by Microsoft Teams Phone. Configuring auto attendants, call queues, and resource accounts ensures efficient call routing and management and improves customer service and operational efficiency. Customizing features like Music on Hold and caller ID adds branding to the service. Proper user and policy management for the additional phone features like dial-out conferencing, on top of what we have already seen, ensures that the Microsoft Teams services are tailored on the specific usages.