Understanding Clients

A greater portion of a team’s success comes from its ability to interact and build relationships with its clients than it does from its raw technical ability. This is true for all forms of offensive cybersecurity teams. Technical professionals often brush off the importance of understanding their clients. After all, we have spent years accumulating the skills necessary to assess the security of the client’s environment. Aren’t we more aware of how the assessment should be conducted than a project manager at the client organization?