Design and Development of Housing Interview Management System for Managing Housing Application

The housing department in Wisma Darul Aman plays an important role in planning, coordinating, and developing housing schemes for low-income Malaysians. However, the manual process of recording and storing applicant information on paper is time-consuming for the staff, and retrieving applicant information can be challenging. Thus, the main objective of this study is to design and develop the Housing Interview Management System (HIMS) for the housing department. The system manages applicant information, enabling storage, retrieval, modification, and deletion, while generating scores based on their responses, offering a more accurate and efficient solution for the Wisma Darul Aman housing department. To design and develop the system, Prototyping Software Development Methodology was used, which consists of identifying the requirements through interview sessions with housing department staff, designing the system, building the prototype using PHP and JavaScript, conducting user evaluation among housing department staff, refining prototype, and implementing and maintaining the system. The findings of the evaluation show that the system is useful and easy to use. Most respondents expressed high satisfaction with the system, indicating that the system worked as desired and effectively facilitated the housing interview process. The study highlights the significant potential of the HIMS to streamline the housing department’s interview process, contributing to improved affordable housing delivery for low-income Malaysians.