Unlocking the Potential of Enhancing User Experience in Portal GREaT: Cultivating Great Ideas Through Brainwriting Method

会议论文
发表日期：

2024年

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Fauziah Baharom,
Rohaida Romli,
Wan Hussain Wan Ishak,
Haslina Mohd,
Yuhanis Yusof,
Mohamed Ali Saip,
Osman Ghazali,
Rahayu Ahmad,
Mohd Hasbullah Omar,
Suzilah Ismail,
Juhaida Abu Bakar,
Salwati Badroddin

摘要

Portal GREaT is a one-stop center developed by the Ministry of Edu-cation Malaysia (MoHE) to provide Malaysian graduates with information on career opportunities, advancement, upscaling, and rescaling programs. It consists of various modules designed to cater to the specific needs of different users, including graduates, industries, and MoHE. However, the functionalities of Portal GREaT are continuously expanding based on user requests. These circumstances are deemed improper planning in software development, and the extension of modules has resulted in an unstructured interface design for the application. To address these issues, prioritizing user experience (UX) in the application design is crucial. A well-designed UX can effectively guide users through the application and help them achieve their goals efficiently. One effective approach to enhancing UX design is by utilizing the Brainwriting method. Consequently, we conducted a workshop with 24 participants, consisting of web developers and designers, to improve the UX design of Portal GREaT by using the Brainwriting method. Brainwriting is a group creativity technique that encourages individual ideation and collaborative refinement. This technique allows developers and designers to generate diverse and innovative ideas to enhance the application’s UX. Ultimately, this can lead to a more intuitive and user-friendly interface, improving user satisfaction and the application’s overall success. The outcomes of the Brainwriting workshops are a list of innovative ideas to improve the portal. One of the innovative ideas is chosen to be applied in the portal. Consequently, the new design of the Portal Great has been launched. In conclusion, any web application that continuously expands in its functionalities must prioritize the UX in the software development plans. The Brainwrit-ing method is an effective tool to cultivate innovative UX ideas and enhance the overall user experience of the application.