Usability Study of UUM Student Portal Using Eye Tracker

Universiti Utara Malaysia (UUM) Student Portal is a comprehensive platform dedicated to UUM students. This one-stop portal facilitates our community’s access to learning, academic, and administration information. This study evaluates the portal’s usability using an eye-tracker involving 15 participants (9 males and 6 females) who were third-year students from the School of Computing (SOC). During the Usability Test session at UUM Computer Lab, participants were given six specific tasks to perform. The study analysed heat maps and gaze plots to identify the correlation between eye movement and potential usability issues. Overall, most participants were able to perform the tasks successfully. However, the study identified usability problems such as unclear terminologies, leading to user confusion. Additionally, some recommendations were put forward to enhance the usability and user experience of the UUM Student Portal.