The Perspective of Resources

This chapter emphasizes the strategic utilization of information as an asset in service industries, highlighting its role in enhancing business operations and market expansion. Focusing on the innovative use of customer data, it illustrates how companies like UPS and Amazon have transformed their business models. Additionally, it discusses the concept of resource sharing, exemplified by the success of Airbnb and Didi in the sharing economy. The chapter concludes that effective information and resource management can lead to significant innovation and growth in the service sector.