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Sentiment Analysis of Product Reviews from Amazon, Flipkart, and Twitter

  • Padma Adane,
  • Avanti Dhiran,
  • Shruti Kallurwar,
  • Sushmita Mahapatra

摘要

Social networking services are used by millions of people to share details about their daily lives and express their emotions. People also write on a variety of topics, including social events and product reviews. Through the participatory forums offered by online communities, users can inform and influence others. Additionally, social media gives businesses a chance to engage with their customers by offering them a platform to do so, such as social media for advertising or speaking directly to customers for engaging with customer's perspective on goods and services. In contrast, customers have complete control over what they want to see and how they react. This results in the company's success and failure being made public and spreading by word of mouth. However, social media can affect how consumers behave and make decisions. The Sentiment Analysis of Product Reviews from Amazon, Flipkart, and Twitter plans to apply sentiment analysis on customer tweets from Twitter and reviews from popular e-commerce platforms, such as Amazon and Flipkart, for any product.