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The Analysis on How to Continuously Enhance the Stickiness of Power Customer Relationship to Cope with the Impact of Power Market Reform

  • Jiajia Luo,
  • Xiaoyan Yang,
  • Shiwen Zhong,
  • Lichao Wang,
  • Zhede Gu,
  • Xujie Huang

摘要

The role of customer relationship stickiness in market-oriented reform is very important, but there is a problem of inaccurate evaluation. Previous methods could not solve the evaluation problems of user stickiness and loyalty in market-oriented reform, and user satisfaction was low. Therefore, this paper proposes a digital intelligence method to optimize customer relationship stickiness. First of all, the industry standard is used to divide the market-oriented reform content, and the market-oriented reform content analysis is carried out according to the service requirements to achieve market-oriented reform Preprocessing of data. Then, according to the industry standard, an optimal collection of market-oriented reform is formed, and the service content is deeply explored. MATLAB simulation shows that under the condition of consistent industry standards, the optimization and friendliness of digital intelligent methods are better than traditional service methods.