Demonstrate the Design and Application of Digital Intelligence in Electric Power Customer Service

The role of customer management in electric power customer service is very important, but there is a problem of low intelligence. Customer management cannot solve the service problems of user experience, digitalization and customer satisfaction in electric customer service Lower. Therefore, this paper proposes a digital intelligence method to optimize customer management. First of all, the industry standard is used to divide the power customer service content, and the power customer service content is analyzed according to the service requirements Pre-processing of electric customer service data. Then, according to the industry standard, an optimized collection of electric customer service is formed, and the service content is deeply explored. MATLAB simulation shows that under the condition of consistent industry standards, the optimization and friendliness of digital intelligence methods are better than traditional services Method.