Payroll System: Digital Transformation in Government (A Case Study of an Indonesian Social Service)

The e-government system has grown significantly in developing countries, including Indonesia. E-government in Indonesia is ranked 77th out of 193 countries in the 2022 EGDI (E-Government Development Index). Government-to-Employee (G2E) is one sort of e-government. This paper discusses the digital transformation in civil servant payroll management at the social service in one of the provinces in Indonesia. This study begins with problem identification, which is part of the requirements analysis, which is achieved through interviews with the social service office's salary treasurer and the analysis of employee and payroll data. The many provisions and components in salary calculations are prone to human error. The waterfall approach is used in developing a web-based payroll system. Employees are experiencing the effects of digital transformation, namely greater salary transparency, which previously required requesting a payslip from the payroll treasurer. Aside from that, the salary treasurer may easily process payroll, which was formerly done using Microsoft Excel. The black-box test results show that the system works as intended, and the usability test results show that the system is simple to use.