Service Quality Assessment for Mobile Application Development in the Information and Communication Technology (ICT) Industry

The Information and Communication Technology (ICT) industry's service quality evaluation for the development of mobile applications is the main topic of this article. As mobile apps are used more often across a range of industries, maintaining great service quality is crucial. Aspects of service quality management that are covered in the research include requirement gathering, user experience design, agile development methodology, quality assurance and testing, continuous improvement, and prompt support and maintenance. The article offers insights into how firms may improve their service quality procedures in mobile application development by a detailed investigation of these processes. The research findings are intended to help the ICT sector as a whole enhance the quality of services provided, resulting in higher customer satisfaction and more successful mobile application deployments.