Based on an assessment conducted in 2018, a senior citizens’ helpline (the Elder Spring Response System) was launched in Hyderabad by Tata Trusts (through the Vijayavahini Charitable Foundation) in partnership with the Government of Telangana in August 2019. In March 2020, during the first lockdown phase of the COVID-19 pandemic, realising the need for such a helpline, it was adapted by the Ministry of Social Justice and Empowerment (MoSJ&E) as Elder Line (a national helpline for senior citizens), a toll-free number 14567 that became operational across the country. It is open 12 h a day (8:00 AM–8:00 PM) and provides free information, guidance, emotional support, and field intervention in cases of abuse and rescues. There are two main components: the connect centre and field operations. MoSJ&E has developed a mechanism to partner with state governments to operationalise Elder Line in all states, along with the National Institute for Social Defence (NISD), an autonomous body of MoSJ&E. Field operations are based on a collaborative model that integrates the efforts of MoSJ&E, state governments, and implementing partners at the state level. These efforts are technically supported by the Tata Trusts and the NSE Foundation. Elder Line is an example of a model of collaboration with a single vision to find solutions to issues faced by senior citizens through a single IT platform which is driven by common procedures and processes for tracking and grievance resolution across all states.