The Role of Employee Empowerment on Work Engagement at Telecommunication Sector in Jordan

The chapter has aimed to study the role of empowering employees (EE) to work engagement (WM) in telecommunications companies in Jordan, in order to reach desired goals of the chapter; the analytical descriptive approach was relied on by the researcher. A questionnaire was distributed electronically to the study sample, and a random sample was drawn using the employees’ email in the Google Forms. SEM was used with the aim of testing the research hypotheses; it was clear from the results that there is a positive effect of empowering employees and work management in the researched organizations. According to the results shown, officials and decision-makers helped increase EE and work engagement in the organizations that were researched. EE should be promoted within the researched organizations in order to increase employee engagement and interaction with the company in which they work.