Service Quality in Health Care: A Bibliometric Analysis

A bibliometric study of service quality in health care was performed due to its growing importance and to examine service quality trends in existing healthcare literature. The research articles related to the quality of healthcare services were assessed by using the Bibliometrix software. Using the Scopus database, 1202 documents were retrieved and analyzed in the present study. The co-occurrence analysis reported that China and the United States were leading countries in this domain. Also, year-wise trends, most valuable sources, most frequent keywords, and leading authors were identified. This paper recommends valuable insights for policymakers, practitioners, and researchers to learn the potential of service quality in healthcare. This article will influence future needs and trends in healthcare service quality.