Review of User Satisfaction Models in the Context of Digital Libraries Setting

Student satisfaction is of critical importance in online education, but relatively few research has investigated the factors that contribute to it in developing nations. Libraries located in public universities have, over the course of many years, shelled out a substantial amount of money in order to subscribe to a wide variety of digital resources. These resources include online publications from respectable publishers, journals, online databases, books, monographs, and other resources for the storing of information. Previous research has shown, however, that despite online libraries’ success in locating relevant material, digital library use remains low. The literature review consists largely of studies that evaluate digital libraries based on how satisfied its users are. Nevertheless, the evaluation models for user satisfaction lack the constructs, and factors that contribute to user satisfaction. The primary goals of this study are to (1) identify the most relevant models used to assess user satisfaction in digital library settings, and (2) establish the prevalence users of digital libraries. This review includes, among other things, various publications that were published between the years 2019 and 2023. It emphasized the need for study user satisfaction in the context of digital libraries since this factor could impact the useability and innovation of such education platform.