First Love with Accommodation

This chapter gives the readers an insight into the different human factor elements related to accommodation and food in tourism. The human factor elements of guest check in and check out, giving them an overview of their accommodation and ensuring that they like the accommodation in the very first go is discussed in this chapter. The chapter takes the readers through different human factors aspects of reception counter including its design, the personal grooming of staffs and different ways of making the check in and check out for the guests hassle free and a good experience for them. The chapter takes the readers through different human factors issues in room service, with specific focus on different parts of the room like bed, bathroom, bathtub, along with different entertainment elements like television, magazines, etc. The chapter also discusses the efficient way of handling guests’ luggage and taking them to their respective room. Overall this chapter gives the readers an overview of the human factors issues in guest handling in any accommodation starting from a star hotel to an ordinary roadside accommodation.