Designers as a Catalyst for ‘Designability’: Reflecting on the Origins of HEAL and Its Vital Role in Transforming Healthcare in Queensland

This chapter concludes the book and describes both the past and future of the Healthcare Excellence AcceLerator and its relationship between the QUT Design Lab and Queensland Health’s Clinical Excellence Queensland. Looking at the HEAL projects through the lens of the funder brings a healthcare clinician’s perspective to the stories told across the previous 20 chapters, and the broader work of the collaboration. The chapter makes the case for the importance of including designers in addressing the complex problems of healthcare, so as to drive innovation and the re-humanisation of solutions that are sorely needed.