The Art of Transformation: Enabling Organisational Change in Healthcare Through Design Thinking, Appreciative Inquiry, and Creative Arts-Based Visual Storytelling

This chapter tells the story of a complex organisational change to a healthcare service, splitting rehabilitation functions across two hospitals in the same region. The design project was developed to help the healthcare providers (clinicians, nurses, and allied health professionals) from both hospitals reach an understanding of the strengths that each hospital provided to its patients, with one large hospital in a busy metropolitan area and the other a small hospital in a rural area. Using arts-based design methods including design thinking, workshops, journey maps, and photovoice experiences from both providers and consumers, the HEAL team were able to help the rehabilitation service providers see the value in the requirements of the organisational change and the potential benefits in the new distributed service.