Co-designing the Palliative Care Hospital Experience with Clinicians, Patients, and Families: Reflections from a Co-design Workshop with Clinicians
摘要
This chapter describes a design thinking workshop in a different context to most HEAL projects—that of a Palliative Care ward in a private hospital. The design team used various arts-based approaches, including empathy mapping, idea storming, and persona development to help staff take a positive approach to re-imagining how they could provide exceptional service to their consumers throughout their palliative care and end-of-life experience. The results showed that even small changes can make a big difference at the end of someone’s life.