Improving Interpreter Service Uptake and Access to Just Healthcare for CALD Consumers: Reflections from Clinicians and Designers on Animation and Experience-Based Co-design (EBCD)
摘要
This chapter describes a common problem in healthcare—finding ways to increase the use of interpreter services for culturally and linguistically diverse (CALD) consumers. The team took a threefold approach, beginning with a survey of clinicians, followed by a short (90 min) workshop with clinicians to more deeply investigate their reasons for not using the available interpreter services, and finally the development of an animated resource that could be played and shared to encourage clinicians to schedule interpreter services for their CALD consumers.