Co-creating Virtual Care for Chronic Disease

For those living with chronic disease and multiple complex health conditions, regular appointments with multiple practitioners can become an incredible burden on their quality of life. The VOICeD telehealth service, or Virtual Outpatient Integration for Chronic Disease, was designed to meet the complex needs of people with diabetes by allowing them to see multiple healthcare practitioners in one virtual appointment. The service was designed alongside consumers and clinicians, exploring their needs through a series of experience design sessions, a participatory design workshop, and user testing. Following the success of the VOICeD model for Diabetes-Renal-Cardiac, the service has since expanded to meet the needs of additional multi-disciplinary contexts, including Gestational Diabetes Mellitus and Child Development.