Assessment of Satisfaction Level for Bus Transit Systems in Bhopal

Most people are now highly dependent on private motorized travel because of the low satisfaction level of public transit modes. This leads to poor public transit share in most of the cities in India. This study is intended to identify the influencing parameters; that affect the Satisfaction level of Bhopal Bus Rapid Transit System (BRTS) and other Bus Transport services, and also develop a model for assessing the Satisfaction Level of these transit systems in Bhopal, India. For conducting this study an On-board survey was done for these public transport modes. Based on the literature, Delphi survey and opinion survey, some parameters have been identified that influence the Satisfaction level of these public transport modes. Further by correlation matrix, the five most influencing (critical) parameters were considered amongst them for evaluating the Satisfaction Level. The adopted methodology in this study can help decision-makers to improve public transport services especially various BRTS systems in India so that transit ridership can be improved in BRTS mode.