Passengers Perception and Satisfaction Level Towards Public Transport: A Review

Transportation is an essential component of human life as well as any country's economic development, such as commercial, industrial, and service sectors. It facilitates the transfer of people and objects from one place to another. A well-functioning transportation network is essential for a developing country's future economic success, such as India. People pick, organize, and interpret information to construct a meaningful image of the world through perception. The same stimulus can be perceived differently by various people. The aim of the paper is to understand the association between passenger’s perception and satisfaction using a comprehensive review approach. The literature on the study's core sections, perception, expectation, service quality, and passenger happiness, is the focus of this work. The study covers the literature on customer perception and satisfaction, as well as measures to improve public transportation service quality. The literature will help in identifying the governing parameters further for survey data collection.