EFQM Based Supplier Selection

In this study, the importance of quality management practices in achievement of operational results and customer satisfaction in logistics is handled. The objective of this study is to propose a quality management framework through multi criteria decision making (MCDM) based on the criteria utilized in the European Foundation for Quality Management (EFQM) for assessment of suppliers. In this regard, this study proposes EFQM based integrated methodology using Analytic Hierarchy Process (AHP) and Technique for Order Preference by Similarity to an Ideal Solution (TOPSIS) method for supplier selection problem.