Assessment of Last Planner® System Maturity and Engagement of Participants by Linguistic Action Perspective Approach—A Case Study

Its high time to monitor the implementation of the Last Planner® System (LPS) and the participant’s engagement at project sites to examine commitment management. As LPS highly involves collaboration and coordination among the project’s participants, there is a need to study the “People” element at every stage, which eventually helps the team to analyse and assess the organizational transformation. In this study, the authors used the “Linguistic Action Perspective” (LAP) or “Language Action” approach developed by Retamal et al. (Exploring the relationship among planning reliability (PPC), linguistic action indicators and social network metrics. IGLC 28—28th annual conference of the international group for lean construction 2020, pp 109–118, 2020) for assessment purposes. This paper follows a case study approach. The project’s scope is the construction of a medical college building and associated development works. The findings highlight that the organization should consider “Engagement” as an important component while implementing Big Lean tools like LPS and Big Room since it helps them to sustain the Lean implementation throughout the project. By emphasizing the importance of people’s commitment and engagement, the team will focus on the areas that need more improvement to analyse interpersonal relationships at work and to achieve productivity.