Business Process Reengineering in Public Sector: A Case Study of World Book Fair

This chapter examines the World Book Fair (WBF) organised in New Delhi by the National Book Trust (NBT), India, a public sector entity. The World Book Fair was initially set up as a biennial event but was changed into an annual event from 2012 onwards in an announcement by the Cabinet Minister concerned. The case takes through the challenges that the then NBT Director and his team faced in making this change and outlines how they tackled these challenges. The case study aims to take through an example of how to bring about changes in the functioning of the public sector, with its inherent constraints in terms of resources, bureaucratic inertia, lack of coordination and competing interests. This case study broadly sets to examine the significant presence of the public sector across the world and its dominance in some parts of the world.