Area Based Cross Classification Measure of Social Vulnerability with Accessibility to Health Services and a Heterogeneous Customer Satisfaction Index for IPT Services in Imphal

Mobility and accessibility enhance the quality of life of an individual and act as a measure towards a developed economy. Often times it is noted that the accessibility/mobility needs are modeled based on disparity between demand and supply to identify areas of potential transport weakness. In the present paper, a case is made to highlight the health care based transport needs of Imphal through development of a social vulnerability based index and distance based accessibility measure. The development of an area based social vulnerability index is done through indicators signifying personal socio economic factors of disadvantage. The indicators chosen shall be limited to those that are available on Census of India website; disaggregated to individual wards (census boundaries). The index shall measure the demand, and the supply gap is assessed through a distance based accessibility measure. The second segment of the paper shall discuss the development of heterogeneous customer satisfaction index for the daily IPT (Auto/Shared Auto) commuters of Imphal.