The Benchmarking in Facility Management Performance Measurement for the Office Building in Bangkok, Thailand

Many iconic urban high-rise buildings contain offices, requiring proper management to reduce unnecessary resource waste. Benchmarking in facility management (FM) performance measurement improves operational efficiency by using comparisons with best practices. However, external benchmarking processes have not yet established FM professional standards in Thailand. This study proposes FM performance measurement benchmarking for office buildings in Thailand by field data collection for 14 Bangkok office buildings. Results were that electricity and facility operating expenses should be considered for FM benchmarking. The leading operational cost is average electricity expense of 40.91 baht/square meter (sq m)/month. FM team benchmark or best performance uses techniques and planning in an operations and maintenance (O&M) project to reduce electricity consumption. FM teamwork for other buildings may apply these methods as energy and financial management best practices for improvement plans. If these processes boost continuous exchange of information and knowledge gained, key performance indicators (KPIs) used should be consensus-based and match nationwide organizations with similar backgrounds and contexts to raise FM professional levels in Thailand and abroad.