Implementation of an ERP System for the Improvement of the Logistics Process in an SME

It is known that to achieve greater productivity and profitability, it is necessary to understand the company's processes and know how to satisfy the needs of internal and external clients. ERP allows either small or large companies to improve their internal processes, leading to innovation and making it possible, for the most part, to improve their enterprise resource planning. The present research aims to determine the influence of the implementation of an ERP system in the improvement of the logistics process of a boutique. The methodology used for the development of the ERP was Spring. To measure the proposed indicators, 20 procurement operations were used; obtaining as a result that, in the pre-test, the purchasing time indicator obtained a mean value of 163.4 and in the satisfaction indicator of those in charge of procurement, a mean value of 1.80 was obtained. After this and with the implementation of the system, we proceeded to perform the post-test, obtaining as a result for the purchasing time a mean value of 90.55, which represents a reduction of 45.6%, and for the satisfaction of those in charge of procurement a mean value of 4.55 was obtained, which represents an increase of 150%. Finally, it was possible to conclude that the implementation of an ERP significantly influences the improvement of the logistics process of an SME.