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This paper takes a specific company as an example to reveal the existing problems in its transportation management efficiency. Through on-site research and literature review, it is found that customer satisfaction rate is a key indicator for measuring transportation management efficiency. The use of SPSS software con-firms that there is a significant strong correlation between customer satisfaction rate, on-time delivery rate, and cargo damage rate. By applying the Analytic Hier-archy Process (AHP), a comprehensive evaluation index system for transporta-tion management efficiency is constructed in aspects of vehicles, personnel, oper-ational processes, and informationization. The final results show that the three factors with the highest weights are on-time delivery rate (C8), vehicle utilization efficiency (C3), and cargo damage rate (C7).

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Research on the Evaluation of Transportation Management Efficiency Based on the Analytic Hierarchy Process

  • 会议论文

  • 发表日期：

    2025年

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  • Jiayuan Shi,
  • Lifen Yun,
  • Runfeng Yu

摘要

This paper takes a specific company as an example to reveal the existing problems in its transportation management efficiency. Through on-site research and literature review, it is found that customer satisfaction rate is a key indicator for measuring transportation management efficiency. The use of SPSS software con-firms that there is a significant strong correlation between customer satisfaction rate, on-time delivery rate, and cargo damage rate. By applying the Analytic Hier-archy Process (AHP), a comprehensive evaluation index system for transporta-tion management efficiency is constructed in aspects of vehicles, personnel, oper-ational processes, and informationization. The final results show that the three factors with the highest weights are on-time delivery rate (C8), vehicle utilization efficiency (C3), and cargo damage rate (C7).