Exploring the Physical and Mental Pressure of Workers in Hotel Services
摘要
HotelsHotel are a service-based industryIndustry, and workers have to deal with various types of customers. Hence they suffer both physicalPhysical stressStress and mental pressure in handling and dealing with all the types of requirements of customers. In this chapter a study is carried out to explore the physicalPhysical and mental pressure of hotel managers and non-managers. An interpretive structural modeling method is then implemented to find a linear relation between the parameters of physical and mental pressure.