Self-service technology framework was developed for implementation at Tarakan Hospital, Jakarta, an institution under the administration of the DKI Jakarta provincial government that previously lacked such autonomous services. Leveraging the Healthcare Innovation Framework, which is dedicated to fostering innovations within the healthcare sector, this research proposes the introduction of a Tele-Assistance application mock-up at Tarakan Hospital Jakarta. This application is designed to offer Tele-Assistance for outpatients and Tele-Inpatient services for those admitted to the hospital. The adoption of this service model is anticipated to eliminate the need for physical queues and registration form fill-outs, facilitated by the integration of patients’ National Identification Numbers (NIK) with the Tele-Assistance application. Furthermore, the application will enable patients to check room availability, thereby reducing face-to-face interactions. Consequently, the creation of a service blueprint is essential for visualizing the interactions between patients and the self-service system, ensuring a seamless integration of this innovative solution into the hospital's operational framework.