To accommodate the large volume of vehicles, small cities, and towns must develop their sufficient and efficient off-street infrastructure parking infrastructure. One solution may be a multi-level car parking system to maximize car parking capacity by utilizing vertical space, rather than expanding horizontally. The study aims to assess the multi-story parking characteristics such as turnover, occupancy, duration, efficiency index, accumulation, and parking load. The study area included a commercial place as well as medical clinics, and it was very crowded throughout the week. The License-plate method was used to collect data, this was done by installing a video camera on the four floors during the busiest days of the parking. After analyzing the data and extracting the characteristics of the parking area, it was found that the average Efficiency Indexes for the whole parking area was 64.87 veh/h, the Average duration was 2.95 h, the total accumulation was 2153, the total parking load was 538.25 and the average occupancy was 64.88. The final results showed that parking was inadequate in performance due to the Efficiency index being above 50% and close to capacity due to average occupancy.