Passenger Ferry Service Level

Passenger ferry boats of various capacities operate in rivers and canals, transporting a significant number of passengers. This research examines the performance of passenger ferry services in Mumbai city, along the creeks, and harbors of the western and eastern coasts. The goal of this research is to develop a level of service categories for parameters affecting the performance of ferry service by understanding the existing scenarios. The study considers both passenger's and operators’ perspectives. The outcome is in the form of a framework procedure to assess the service in the respective cities along with the suggestions for additional revenue generation for operators. The findings of this study will be useful for policymakers, academicians, and stakeholders to evaluate ferry services in their cities by altering the process according to the need. It will help decide suitable interventions and the necessary investments to be made in the water transportation sector.