Application of Unsupervised Learning in Detecting Behavioral Patterns in E-commerce Customers
摘要
In the rapidly growing e-commerce world, effectively discerning customer behavior is indispensable for fine-tuning services and bolstering sales. Our research centers around the Online Retail dataset, utilizing unsupervised machine learning to unveil distinct behavioral patterns. Initial data examination was pivotal, ensuring anomalies were addressed, paving the way for reliable results. The novelty of our approach lies in leveraging the Recency, Frequency, and Monetary (RFM) methodology, revealing multifaceted behavior of customer interactions. This method demystified customer activity into recent engagements, purchasing frequency, and spending magnitude. Utilizing silhouette scores, an optimal clustering number was identified, followed by the application of the KMeans algorithm, which correctly segements customers into discernible behavioral groups. The visualization of these clusters uncovers clear purchase patterns, providing businesses with a lens to refine their marketing endeavors. Conclusively, this method offers businesses an edge, extracting deeper insights into customer behavior and steering optimal growth trajectories.