The passengers’ working and resting space during their journey is crucial. Beyond the aircraft’s inherent performance, the cabin environment is a focal point. The aim is to employ a multi-factor design and assessment approach within the aircraft cabin, comprehensively analyzing value opportunities. This involves researching and establishing a product-service system model for the cabin, encompassing user touchpoints in the cabin experience. The goal is to formulate a systematic methodology guiding multi-sensory interaction design and evaluation throughout the entire lifecycle of the cabin. This approach is anticipated to yield substantial guiding value for the design and assessment methods of commercial aircraft cabins.