Human-Computer Analysis and Design of Self-Service Courier Scanner at Hohai University Cai Niao Station

Based on the principles of ergonomics, analysis, and design were conducted on the dimensions, layout, and partitions of the self-service pickup units at Hohai University’s rookie stations. Research methods including the AEIOU observation method, in-depth interviews, and data collection were utilized to analyze the issues existing in the product dimensions, human-computer interaction methods, spatial layout, etc. Subsequently, design improvement proposals were put forward to reduce the occurrence of congestion during human-computer interaction. In addition, relevant design strategies are proposed.