Research on Service Based Design of Mobile Shared Charging Stations for New Energy Vehicles

In order to improve the single service mode and cumbersome operation of mobile shared charging stations for new energy vehicles, a mobile shared charging station for new energy vehicles based on service design theory is proposed. Using semi-structured interviews to acquire users’ product and service requirements, users’ product requirements are recovered through the user journey, combined with the FBS model to map the product requirements step by step. A model for the functional requirements of a new, the service mode design of a new shared energy vehicle charging station is designed based on the service design. The design of the service mode at mobile charging stations for new energy vehicles has confirmed the feasibility of the service design and provides ideas and guidance for the design and improvement of such products.