Introduction

This introductory chapter discusses performance management system (PMS) and performance measurement system as well as theoretical underpinning for PMS in recent years. The aim of this chapter is to develop and establish significance of the topics addressed in the current monograph, rationales and motivation of the study, research questions of the monograph, rationales of selecting the context of developing countries, and the discussion of multi-dimensional performance measurement system in the context of banking firms. The chapter also addressed the overview of different chapters in the monograph and has captured the overall contributions of the study in a short manner. Overall, the chapter of this monograph is likely to shed a clear synopsis of the book by offering a clear discussion on issues under investigation.