Revitalising Volunteerism: The Transformative Influence of Artificial Intelligence in Volunteer Management

Volunteering is an important part of a vibrant society, fostering community connections and supporting those in need, especially in times of hardship. Despite declining volunteering rates, India is home to millions of non-profit organisations and volunteers. This research paper examines the challenges and opportunities in India's volunteering landscape and presents a technological solution to revitalise volunteer engagement. The proposed study is based on a systematic framework and implication of the design thinking process. The study identifies emerging volunteering trends through extensive research, including micro-volunteering, virtual volunteering, and the role of technology, such as AI and robotics, in streamlining volunteer management and engagement. Results are established through survey and interview analysis, concept ideation, and usability testing. This paper aims to propose an AI-enabled mobile application that facilitates personalised volunteer matching, scheduling, donation, and social engagement, addressing the challenges both volunteers and organisations face. It offers an efficient and innovative solution to enhance volunteer engagement and overcome the obstacles hindering the growth of volunteerism in India.