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This study looks at the COVID-19 compulsion to home office and its impact on employee satisfaction. The particular focus is on the supervisor's perspective. The study places the results of a qualitative study in the context of current literature. Semi-structured expert interviews were used to collect key data and analyzed using the grounded theory method. The resulting hypothesis model was revised using an extensive literature review with a particular focus on technical resources. The resulting hypotheses can serve as a basis for further quantitative studies. In summary, factors that can reduce the negative impact of home office without negatively affecting employee satisfaction were identified. Through data analysis, the following influencing factors were identified: team, work tasks, technical resources, individual preferences, double burden, leadership behavior, and communication.

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Impact of Intelligent Systems in the Home Office on Employee Satisfaction—Lessons Learned from the COVID-19 Pandemic

  • 会议论文

  • 发表日期：

    2025年

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  • Miriam Kappe,
  • Ralf Härting,
  • Christopher Reichstein

摘要

This study looks at the COVID-19 compulsion to home office and its impact on employee satisfaction. The particular focus is on the supervisor's perspective. The study places the results of a qualitative study in the context of current literature. Semi-structured expert interviews were used to collect key data and analyzed using the grounded theory method. The resulting hypothesis model was revised using an extensive literature review with a particular focus on technical resources. The resulting hypotheses can serve as a basis for further quantitative studies. In summary, factors that can reduce the negative impact of home office without negatively affecting employee satisfaction were identified. Through data analysis, the following influencing factors were identified: team, work tasks, technical resources, individual preferences, double burden, leadership behavior, and communication.