Impact of Emerging Technologies on the Disparity Between Micro, Small, Medium, and Large Businesses: An Exploratory Study

This exploratory study investigates how emerging technologies impact the competitive landscape across industries, focusing mainly on Micro, Small, and Medium-Sized Enterprises (MSMEs) and Large Enterprises (LEs). Using data from five focus group discussions with academicians from management and technology, the researchers explore how MSMEs and LEs can leverage emerging technologies to gain a competitive edge while mitigating the existing disparity between them. The study predicts a significant impact of emerging technologies across various sectors, but the most significant impact was found in the healthcare sector. While the overall benefits are anticipated, some industries may also encounter challenges. In both the public and private sectors, these technologies can enhance service delivery, reduce costs, boost social inclusion, and drive innovation. For MSMEs, automation and operational streamlining through emerging technologies offer cost reduction and improved efficiency. LEs can leverage them for personalized offerings and exceptional customer service to stand out. This study further highlights the potential for MSMEs to bridge the disparity with LEs through cost reduction and productivity gains. Recommendations for organizations include formulating a technology strategy, investing in training and development, fostering partnerships, and implementing robust cybersecurity protocols to navigate the evolving landscape of emerging technologies.