How Do Emotional Support and Emotional Exhaustion Affect the Relationship Between Incivility and Students’ Subjective Well-Being?

Incivility is increasingly receiving attention because of its increasing frequency, especially in educational environments. It is considered the leading cause of academic ineffectiveness, in addition to affecting the spiritual and psychological values of the individual. With the desire to understand the relationship between incivility and subjective well-being of college students in Vietnam through two mediating effects, including emotional exhaustion and emotional support, this study was conducted. The partial least squares structural equation modeling (PLS-SEM) was used to process the data set of 600 participants to produce specific figures. The results reveal that emotional exhaustion significantly mediates the relationship between incivility and subjective well-being, as does emotional support. However, the non-existence of a relationship between incivility and subjective well-being is a surprising result that emerged from this study, accompanied by arguments, explanations, and suggestions for universities. This study underscores the importance of addressing incivility in educational environments and fostering emotional support to mitigate emotional exhaustion and promote students’ subjective well-being.