Leveraging ChatGPT in Higher Education Institutions: Exploring Usage, Advantages, Challenges, and the Imperative for Policy and Regulations

As the digital transformation in education gains traction globally, this conference paper explores the utilization, advantages, challenges, and the necessity of policy and regulations in integrating ChatGPT, an advanced language model, within higher education institutions. We delve into the specific context of Malaysia, highlighting how ChatGPT can enhance personalized and interactive learning experiences, foster student engagement, and support knowledge dissemination in the local education landscape (Kasneci et al., 2023), (Higher Education Ministry of Malaysia, 2021). Additionally, we examine potential concerns such as ethical considerations, bias, and the limitations of AI-based communication tools (Anderson et al., 2014; Preece et al., 2004). Recognizing the significance of tailored policies and regulations, we underscore the need for Malaysia to establish guidelines that ensure responsible and inclusive usage of ChatGPT in higher education. This paper contributes to a comprehensive understanding of ChatGPT’s current and potential impact on education in Malaysia, thereby assisting institutions in effectively harnessing this technology while up-holding ethical and equitable practices (UNESCO, 2020).